CANCELLATIONS

Cancellations: For cancellations made before February 20. 2023, 100% refund is given. For cancellations made between February 20, 2023, and April 15, 50% refund is given. Cancellations made within 3 weeks prior to departure (after April 15, 2023), will receive no refund.

FORCE MAJEURE

Force Majeure: We cannot accept liability or pay compensation where the performance of our contractual obligations is prevented or affected by “force majeure”. In these Terms & Conditions, “force majeure” means any event we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat or war, riots, civil strife, terrorist activity, industrial dispute, natural disaster, adverse weather conditions, fire and all similar events outside our control.

Liquid Signature also reserves the right to modify the wineries, hotels, restaurants etc. detailed in the itinerary, in the event of unforeseen and exceptional circumstances. Every effort will be made to follow stated itineraries, but when impossible to do so, products and services of similar or superior quality will be substituted. In these unlikely and exceptional cases, we will strive to minimally impact the itinerary and you will receive notice as soon as possible.

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The purchase of any travel services offered by Liquid Signature GmbH constitutes a contractual arrangement between you and Liquid Signature and represents your acceptance of our Terms & Conditions, set out herein and also included in your Detailed Tour Itinerary Proposal (link einfügen). Please read them carefully prior to booking, as they are legally binding.

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All bookings are subject to availability. By making the reservation you accept that you have the authority to bind all members of your party to these terms and conditions of booking and you take responsibility as the lead name on the booking to make payment and to receive documentation on behalf of your party.

PAYMENT

To confirm your trip reservation with Liquid Signature, we require the payment of the total cost of the tour in order to secure your booking. We accept Credit Card Payment. We also accept bank transfers; in which case you will be responsible for any bank charges that may be incurred.

TRAVEL INSURANCE

We require that you have Travel and Medical Insurance before joining us on a tour. Liquid Signature will not absorb any costs and does not accept responsibility if guests come on tour without these recommended insurances.

You are also responsible for bringing with you any prescribed medication that may be necessary. We advise you to review your Medical Insurance to ensure you have adequate coverage, and to purchase additional supplementary coverage if needed.

Clients, together with their personal property including baggage, are at all times solely at their own risk. Clients are wholly responsible for arranging their own insurance, understanding the particulars of their policy and providing the Company with documentation. When purchasing insurance, clients should ensure that there are no exclusion clauses limiting protection for the type of activities in their trip.

TRANSPORTATION

All of our tours provide transportation between cities, tour activities, events, etc., airport pick-up and drop off are not included, but can be booked upon request. The specific type of transport provided varies depending on your personal tour itinerary.

We are happy to arrange your hotel accommodations if you arrive before or leave after the specified tour dates; otherwise, all accommodations outside of the specified tour dates are your responsibility. If you would like our assistance, please let us know.

TRAVEL REQUIREMENTS

To join a Liquid Signaure tour, it is the responsibility of each tour guest to arrange their travel to the city of the start of the tour (Vienna, Austria), as well as to obtain and carry with them a valid passport, visa, or any other necessary travel document as required by current government specifications.

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U.S., Canada, Australia and New Zealand citizens need a valid passport to enter Austria. We advise that you make copies of your passport and leave it with someone back home in case of loss. No visa is required to enter Austria for our tours. If you are a citizen of another country, please notify us and we will discuss any special requirements for your situation.

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There will be no refunds in the event you arrive for your tour late or leave early.

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Sometimes the activities arranged in the tours can be physically challenging for some guests. Please let us know if you have any disabilities or reduced mobility and we will work with you to ensure the most adequate routes and places.

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Finally, as food is an important part of every tour experience, please let us know in case you have any food allergies, preferences or intolerances and we will arrange your meals, tastings etc. accordingly.